Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Orders over $35 – Free delivery

Orders under $35 –
Delivery fee $4.95 for South Island

Delivery fee $6.95 for North Island

Rural delivery for all orders – Additional fee $4.99

Which payment methods are accepted in the Online Shop?

Customers can choose to Pay by Direct Debit, Credit Card.

How long will delivery take?

Same Day Delivery Within Timaru

Everyday Orders Placed by 1pm

No deliveries on public holidays, orders placed after 1 pm will be delivered on the next working day.

North Island Delivery 3-5 working days.

South Island Delivery 2-3 working days.

Delivery times stated are approximate.

Rural deliveries can take a minimum of up to two additional days.

How secure is shopping in the Online Shop? Is my data protected?

City of Spices is committed to supporting the principles of the Privacy Act which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations.

Our respect for our customers’ right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the Privacy Act principles.

How you handle Frozen/Fresh Product deliveries?

City of Spices is committed to supporting the principles of the Privacy Act which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations.

Our respect for our customers’ right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the Privacy Act principles.

What exactly happens after ordering?

Customer will receive a confirmation email with the placed order and it will ship accordingly within timeframe.

Do I receive an invoice for my order?

Yes, customer will receive an invoice through email after the order is placed.

Do you accept Returns and Exchange?

No claim, exchange or refund will be accepted 2 days after the goods arrival date.

Products can be exchanged or refunded except fresh produce, bulk items, frozen products, and damaged goods. A customer is responsible for arranging the return shipping and cost.

If received an incorrect product, a customer may choose to return the incorrect product for a refund, the customer is responsible for arranging return shipping and cost; or retain the incorrect-delivered product, in which case no adjustment will be made to the payment.

Please refer to product description when placing order, pictures are for indicative purpose only. No return or exchange will be offered if descriptions have been misread.

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